Mulebuy Finds Spreadsheet

What Is Mulebuy? The Ultimate 2025 Guide for Global Shoppers

If you're exploring ways to buy from Chinese marketplaces like Taobao, Tmall, or Pinduoduo, you've probably heard of Mulebuy. But what exactly is it, and why do so many international buyers use it? This guide breaks down how Mulebuy works, its key features, and why it's one of the most trusted shopping agents in 2025.

Understanding Mulebuy

Mulebuy is an online shopping agent and proxy service that helps international buyers purchase products from Chinese e-commerce platforms. By bridging language barriers, payment complications, and limited international shipping, Mulebuy acts as a reliable middleman.

In simple terms: you pick the products, Mulebuy buys and ships them to you.

How Mulebuy Works – Step by Step

1. 1. Find Your Product

   Copy a link from Taobao, Tmall, or Pinduoduo and paste it into Mulebuy's search bar.

2. 2. Place Your Order

   Choose the right size, color, and quantity, then pay through Mulebuy's secure payment system.

3. 3. Quality Control (QC) Photos

   Once your order arrives at Mulebuy's warehouse, detailed QC photos are uploaded so you can verify the quality before shipping.

4. 4. Select International Shipping

   Combine multiple purchases into one package and choose the most cost-effective or fastest shipping option for your country.

5. 5. Track Your Shipment

   Receive a tracking number and monitor your package until it arrives at your doorstep.

Key Benefits of Using Mulebuy

• Massive Product Access – Shop from millions of listings across Taobao, Tmall, and other marketplaces.
• Transparent Pricing – All costs are displayed in USD with no hidden charges, making budgeting simple.
• Included QC Photos – Every item is photographed before shipping for complete peace of mind.
• Flexible Shipping Methods – Choose between economy and express delivery based on your timeline.
• Community Support – Access curated Mulebuy spreadsheets and shared finds from other shoppers for reliable product recommendations.

Is Mulebuy Legit?

Yes – Mulebuy is a trusted and widely used platform for cross-border shopping. Thousands of users worldwide rely on its secure payments, transparent service quality, and reliable delivery. While shipping costs can vary depending on the country, Mulebuy's consistent performance makes it a preferred choice for many shoppers.

Why Choose Mulebuy Over Buying Directly?

• No Language Barrier – Shop without needing to read Chinese.
• Simplified Payment – Pay in your local currency without dealing with foreign bank transfers.
• QC Assurance – Verify product quality before it ships overseas.
• One-Stop Shipping – Save money by consolidating multiple orders into a single package.

Final Thoughts

Mulebuy isn't just a shopping service – it's a bridge between international buyerses and the massive Chinese e-commerce market. With its user-friendly interface, quality control checks, and multiple shipping options, Mulebuy makes shopping from China safe, smooth, and accessible for everyone.

If you're looking for a convenient, trustworthy, and budget-friendly way to buy from China in 2025, Mulebuy is a platform worth trying.

Q1: How to check logistics information after the package was sent out?

After the parcel is shipped, you can log into your Mulebuy account, enter the user center, click "Parcel", and view "Tracking Details" on the parcel you wanna track.

You can also track parcel logistics information through 17TRACK or the official logistics route website.

17TRACK: https://www.17track.net/en/

Reminder: International logistics involves multiple transits, logistics information update will have a certain lag, and there will be updating delayed (International small package is a typical example).

Q2: Why hasn't the tracking been updated since the parcel was shipped?

After the parcel is sent, there is no tracking update

For some routes, the first tracking will not be updated until about 3 days after the parcel is dispatched, please wait patiently.

After the first tracking is displayed, there is no next update

For some routes, it will update the first tracking of collection scan after the parcel is diapatched, and then there will be the next update after the parcel is picked up and scanned by the courier. The update time varies from 3-10 days depending on different routes, please wait patiently.

Note:For routes with a long tracking update time, we will remind you below the package of the corresponding route for your reference.

Q3: Shopping Agent: Meaning, Model & Fees

Shopping Agent Service is our core service. We purchase items from China for our customers based on their wants and instructions. In addition, we provide full-process services, including recommendations, purchasing, quality inspection, storage, delivery, and after-sales service to ensure our customers receive satisfactory items. A better shopping experience can be gained by using our Shopping Agent service. Through MuleBuy's website, you can order what you want by making payments with local currency. The process is shown as below:

Log in to our website to search for the items you would like us to purchase for you by providing their details. In this step, we will provide relevant information, such as delivery tips/recommendations, or even assist you in finding better options.

Once the items arrive at our warehouse, we will inspect their quality for you and store them.

You get up to 3 months of free storage for your items.You can pick a suitable time for delivery and ask us to deliver your items. If you do not need the items immediately, we recommend stocking more items and combining them into one shipment to save on delivery fees.

Whether the items are on their way or have arrived at your place, our customer service team will take responsibility for assisting you with any after-sales issues.

"Zero service fee" is our service philosophy. Customers only need to pay for the items and delivery fees, with no additional service fees. However, this does not mean our service quality will be compromised. On the contrary, our goal is to provide the best customer service in this field. We encourage customers to compare our service quality and charges with other providers in the market.

Q4: Product Quality and Delivery Issues

As mentioned earlier, MuleBuy not only provides shopping agent services but also a robust after-sales support system, covering quality and delivery concerns. Unlike other platforms that shift responsibility to sellers or logistics providers, MuleBuy stands by its customers as a trusted partner.

Our dedicated 7×24 (9:00-18:00 UTC+8) customer service team—staffed with professional bilingual agents—will track your inquiry until full resolution, because “Customer First” is our core principle.

Q5: Food, Liquids, Electronic Products, etc.

Don’t worry—as long as your items comply with legal requirements, we will provide tailored advice. Certain restricted items may be subject to country-specific regulations. For clarification, please consult our customer service team.

Q6: Price and Quality of Products

Simply tell us what you want, and our ‘Expert Service’ team will assist you in sourcing from reputable sellers, finding higher-quality alternatives at competitive prices, and more.

Q7: Service Feedback

If you have any inquiries or complaints, please feel free to contact our 7×24 (9:00-18:00 UTC+8) online customer service team. You may also contact your dedicated Customer Manager via email at service@MuleBuy.com to share your shopping experience. Our vision is to provide exceptional service and ensure customer satisfaction. We proactively address all concerns and are committed to resolving any issues promptly.

Q8: Order Return Policy

The order status is “Order pending”: You can visit user center → “Order” to cancel your orders. Your payment will be immediately refunded to your Mulebuy balance.

The order status is “Order processing”: You can visit user center → “Order” to cancel your orders. If we haven’t purchased the items, we will cancel the order and refund to your Mulebuy balance within one working day.

he order status is “Purchased”: You can visit user center → “Order” to click “aftersales” on the corresponding order. We will then request refunds from the seller. If the seller has not yet delivered the items, the corresponding money will be refunded to your Mulebuy account balance upon seller confirmation, which normally takes 3 days.

The order status is “Seller Sent”: If the seller uses fake tracking number and does not send out the items; you can visit user center → “Order” to click “aftersales” on the corresponding order. We will then request refunds from the seller. The corresponding money will be refunded to your Mulebuy account balance upon seller confirmation, which normally takes 7 days.

5 days after the order status turns ” Stored In Warehouse “: You can visit user center → “Order” to click “aftersales” on the corresponding order. We will then request for return with the seller but we cannot guarantee for approval. With the seller’s approval, we will process the return as soon as possible. The returned parcel tracking number will be displayed in the corresponding order. After the seller receives the items and refunds us, the system will automatically return money to your Mulebuy account balance. Generally speaking, this process takes 7-15 days and it depends on the time the seller spent in confirming the refund.

Q9: Process Duration for Each Stages

Verify & Purchase time:

Orders submitted between 09:00-18:00 Beijing Time: We will deal with it within 6 hours to complete;

Orders submitted between 19:00-08:00 Beijing Time: We will be processed before 2 PM the next day;

Note: except for cannot contact the seller or abnormal orders

The sellers’ delivery time:

Generally Chinese domestic Taobao sellers will send out the delivery within 3~7 days (except for part of the customized products apre-order items)

Jingdong, Amazon self-running logistics will deliver items on the same day of purchasing (not self-running, franchised merchants send out delivery within 3-5 days

The actual duration depends on the seller

The Chinese domestic delivery time to Mulebuy warehouse:(Mulebuy warehouse is located in Dongguan, Guangdong)

For sellers located in SIchuan province- normally your order will arrive at our warehouse within 1-2 days. other provinces, around 3-5 days.